All flavours are limited to two (2) 12PKS, per customer.
You will not be able to revisit the site and place multiple orders for yourself or anyone else. Anyone caught violating any of our policies, placing fraudulent orders, or multiple orders, will have all orders canceled and none of your orders will be processed or fulfilled.
Placing items into your shopping cart does not reserve inventory or guarantee the items will remain in stock while you complete the checkout process. If we are unable to fulfill your order for any reason, we will notify you via email as soon as possible.
We will accept a return on your PRIME order(s) within 14 days of the delivery date.
All items must be returned in their original condition. Items must be unopened and in its original packaging.
We are unable to accept returns from retail purchases, as we do not have access to retail systems. We recommend reaching out to the retail location of purchase directly to inquire about returns, exchanges, or refunds.
If you would like to cancel your PRIME order, please complete the Cancellation Form here: Cancellation Form.
Once you have completed the Cancellation Form, please either:
PRIME Hydration is a naturally flavored beverage with 10% coconut water, BCAAs, antioxidants + electrolytes to help you refresh, replenish, and refuel.
PRIME Energy provides the boost you need for any endeavor with zero sugar, 140mg of caffeine, and electrolytes. PRIME Energy is not recommended for children under the age of 18, women who are pregnant or nursing, or individuals who are sensitive to caffeine.
Yes, all PRIME products are gluten-free.
Yes, all PRIME products are soy-free.
No, PRIME products are not kosher.
While Prime products do not hold a formal Halal Certification; our products do not constitute any ingredients or manufacturing processes that would require such certification.
PRIME Energy contains 140mg of caffeine, per 12 oz. can. PRIME Energy is not recommended for children under the age of 18, women who are pregnant or nursing or individuals who are sensitive to caffeine.
Yes, PRIME Hydration bottles and PRIME Energy cans are recyclable.
PAYMENTS, PROMO CODES, AND GIFT CARDS
Visa, MasterCard, Discover, American Express, and Shop Pay.
At this time, gift cards are not available for purchase.
We do not offer price adjustments on any orders.
If your order arrived damaged and you purchased from drinkprime.uk, please send our Customer Service Team an email at firstname.lastname@example.org with your order number and images and we'll be happy to help!
We currently ship to the following locations in the U.K.: England, Wales, and Scotland.
Please be sure to check back for updates as we continue to work on expanding our markets!
Only U.K. based customers will be able to order and ship products through drinkprime.uk to U.K. based shipping addresses. For U.S. based customers, you will only be able to place an order on drinkprime.com and ship products to U.S. based shipping addresses. Any fraudulent orders, orders placed to ship outside of these territories, orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not process and will be cancelled.
If the shipping carrier is unable to deliver your order, your package will be marked as "Returned to Sender". We recommend reaching out to the shipping carrier directly to reschedule a delivery date, or our Customer Service Team at email@example.com for assistance.
Please allow 5 business days for your package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at firstname.lastname@example.org and our Customer Service Team will assist you!
Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed.
When your order is packaged and ready to go, we will send you an e-mail notification with your tracking information.
Please allow at least 5-7 business days for the package to be delivered.
Orders placed on Saturdays and Sundays and around holidays may take additional processing time due to increased order volume and shipping carrier delays/schedules. Rest assured, our Team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!
Please reach out to our Customer Service Team at email@example.com for additional questions regarding the status of your order.