Once an order is processed, we will not be able to cancel or make any edits to an order. Please reach out to our Customer Service Team at contact@drinkprime.uk with your order number and they will be happy to check the status of your order.

Placing items into your shopping cart does not reserve inventory or guarantee the items will remain in stock while you complete the checkout process. If we are unable to fulfill your order for any reason, we will notify you via email as soon as possible.

All PRIME purchases (drinks, powder, and merchandise) made directly on our website are final sale.

To return a purchase made from a retail location, we recommend reaching out directly to the retailer for assistance.

If you have additional questions, please reach out to our Customer Service Team at contact@drinkprime.uk

PRIME Hydration is a naturally flavored beverage with 10% coconut water, BCAAs, antioxidants + electrolytes to help you refresh, replenish, and refuel. ​

Yes, all PRIME products are gluten-free.

Yes, all PRIME products are vegan.

Yes, all PRIME products are soy-free.

No, PRIME products are not kosher.

While Prime products do not hold a formal Halal Certification; our products do not constitute any ingredients or manufacturing processes that would require such certification.

No, PRIME Hydration is caffeine-free.

Yes, PRIME bottles are recyclable. 

Unfortunately, shipping beverages can periodically result in a damaged package. Please email us at contact@drinkprime.com with your order confirmation and a photo of the damaged product, and we’ll be happy to make it right! ​ ​

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

Visa, MasterCard, Discover, and American Express.

At this time, gift cards are not available for purchase.

We are so sorry you received a damaged shipment! Please send us an email at contact@drinkprime.uk with images of the damaged product and we'll be happy to help!

We currently ship to the following locations in the UK: ​

England, Wales, and Scotland.​

Please be sure to check back for updates as we continue to work on expanding our markets!​

Only UK based customers will be able to order and ship products through drinkprime.uk to UK based shipping addresses. For US based customers, you will only be able to place an order on drinkprime.com and ship products to US based shipping addresses. Any fraudulent orders, orders placed to ship outside of these territories, orders placed for other customers, orders using different identities or information other than their own, multiple orders placed by the same customer, or wrongfully placed orders will not processed and will be cancelled.

Yes, we do ship to U.S. P.O. Boxes.​ ​

If the shipping carrier is unable to deliver your order, your package will be marked as "Returned to Sender". We recommend reaching out to the shipping carrier directly to reschedule a delivery date, or our Customer Service Team at contact@drinkprime.uk for assistance.

Please allow 5 business days for your package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at contact@drinkprime.uk and our Customer Service Team will assist you!

Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed.

Once an order has processed for shipment, we can no longer update the shipping address. We recommend reaching out to the respective carrier to redirect your package or have it held at a location near you:

EVRI

When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.

Please allow at least 5-7 business days for the package to be delivered.

Orders placed on Saturdays and Sundays and around holidays may take additional processing time due to increased order volume and shipping carrier delays/schedules. Rest assured, our team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!

Please reach out to our Customer Service Team at contact@drinkprime.uk for additional questions regarding the status of your order.