Placing items into your shopping cart does not reserve inventory or guarantee the items will remain in stock while you complete the checkout process. If we are unable to fulfill your order for any reason, we will notify you via email as soon as possible.

We are unable to accept returns from retail locations, as we do not have access to retail systems. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds.​

Orders are limited to 2 packs per flavor, per customer. You will not be able to revisit the site and place multiple orders for yourself or anyone else. Anyone caught violating any of our policies, placing fraudulent orders, or multiple orders, will have all orders cancelled and none of your orders will be processed or fulfilled.

We do not offer price adjustments on any orders.

When your order is packaged and ready to go, we will send you an e-mail notification with your tracking information. ​

Please allow at least 5-7 business days for the package to be delivered.​

​Orders placed on Saturdays and Sundays and around holidays may take additional processing time due to increased order volume and shipping carrier delays/schedules. Rest assured, our Team's goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!​

Please reach out to our Customer Service Team at contact@drinkprime.uk for additional questions regarding the status of your order.